LiveTrainingOnline.com utilizes desktop video conferencing to expand the classroom and offer personalized training
LiveTrainingOnline.com utilizes HearMe®, a division of Paltalk, in order to offer personalized training to all levels of employees at a wide variety of businesses.
LiveTrainingOnline.com is a boutique company that offers computer training to employees at a diverse set of companies in multiple vertical markets. LiveTrainingOnline has more than 20 years of industry experience and operates on a "no student is left behind" approach to training, even going as far as re-training any student that does not pass the initial class for free.
In order to extend the potential customer base of trainees, LiveTrainingOnline set out to find a desktop video conferencing solution that would allow the company to have a presence in more locations and easily connect with trainees remotely. Because the training they offer can be anything from walking an executive through a PowerPoint presentation to training a call center representative on a new SQL data entry system, LiveTrainingOnline.com had a very specific set of requirements it was looking for in a web conferencing solution:
LiveTrainingOnline found that HearMe met all of their needs, including offering a cost effective solution that allowed its teachers to see their students, regardless of geographic location. HearMe also provided the dual-sharing capability that the company desired, allowing them to assess their students' work, in real time, help them make corrections and validate that their students were making progress on their training.
HearMe features that were particularly useful for LiveTrainingOnline include:
"Letting our students share their work, both one-on-one with the teacher, or with the whole class was a very important aspect for us," says Barbara Kelleher, Owner of LiveTrainingOnline. "Some of the more well known solutions for web conferencing didn't have this functionality, which is what drew us to HearMe initially. Our students are now receiving feedback on their work in real-time, and if they have a mistake, we can work with them to quickly make any corrections necessary."
"The other component of HearMe's offering that we found very compelling was the way in which they handled customer service," continued Kelleher. "Due to the wide range of computer proficiency among our customers, we thought that the live chat room was very helpful."
To date, LiveTrainingOnline has used HearMe within dozens of training sessions, and have been able to expand their teaching presence to include 3 states.
"HearMe lets us expand our presence to cities we've never been able to reach before," said Kelleher, "Our students love it. They don't have to go anywhere for training, and they get the personal and face-to-face teaching experience that they deserve."
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