American Modern Arnis, Inc. Leverages Desktop Video Conferencing to Expand Personal Martial Arts Training Offerings
American Modern Arnis utilizes HearMe®, a division of Paltalk, in order to offer personal training to their clientele.
In 2000, AMA put in a concerted effort to extend its potential student base of trainees. AMA realized that, to do this, its trainers needed to be able to reach a larger pool of clients, yet still maintain the level of service they provided. Bolden's 30 years as an engineer at IBM gave him the insight to look to the Internet for the solution. He set out to find a desktop video conferencing solution that would allow the company to have a presence in more locations and easily connect with trainees remotely.
Because the training AMA offers is highly visual, it had a very specific set of requirements for a solution:
HearMe features that were particularly useful for AMA include:
"We knew that this was a lofty venture when we began searching for video conferencing solutions," said Bolden. "To successfully train people in the type of protection and combat we teach, the solution had to be as close to real-life as possible. We were automatically impressed with what HearMe offered in terms of functionality."
"The other component of HearMe's offering that we found very compelling was the way in which they handled customer service," continued Bolden. "Since we were a part of their beta testing, their developers have even worked with us to add some services that we specifically asked for."
"By working with HearMe, we've been able to train students in cities that we were never able to be in previously because they aren't expected to physically come to us," said Bolden, "The feedback from our students has been terrific, in that they are able to learn the martial arts they need without having to leave their homes."
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