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HearMe is a 'browser enabled' online video conferencing tool. HearMe uses ActiveX controls to provide optimum performance with minimal hardware. A simple plug-in for your browser that will download automatically the first time you visit a HearMe enabled web page. Once installed, HearMe rooms will open with no delay when visiting HearMe enabled web sites. Most computers today are equipped with everything you need to join a HearMe conference and enjoy the full array of features available.
Q: What are the minimum and recommended system requirements for using HearMe?
Q: What browser should my clients and I use?
Q: What special equipment is needed to hear the audio?
Q: What equipment do I need to speak in the conference?
Q: Can I transmit video with my USB web cam?
Q: Can I send presentations as video?
Q: Do I need a web cam to see video?
Q: I am prompted to install something by my browser!
Q: Will HearMe work on a dialup connection?
Q: Will HearMe work behind a router or within a network?
Q: Can I connect to Hearme if I have a firewall running?
Q: Will HearMe work at 'hot spots' or hotels that have wireless internet?
Q: How do I cancel my subscription or my free trial?
Q: Will HearMe work with Windows Vista?
Q: What are the minimum and recommended system requirements for using HearMe?
Hearme's minimum requirements are 256MB of RAM and any processor that
supports the SSE2 instruction set. These include Intel Pentium 4 and later
processors, and with AMD Athlon 64 and Opteron and later processors.
For optimum performance, we recommend Pentium 4 2.0 GHz with 512 MB RAM.
Q: What browser should my clients and I use?
We recommend using Internet Explorer (IE), however any browser that fully supports ActiveX controls should work just fine.
Q: What special equipment is needed to hear the audio?
You will need speakers or a headset connected to the 'speaker out' connector of your sound card to hear audio. Most computers are shipped this way and if you can hear other sounds on your computer you should be able to hear audio with no problem.
Q: What equipment do I need to speak in the conference?
You will need a microphone that is plugged into the 'mic in' connector of your sound card, or a web cam with a built in microphone so that your voice can be heard by others.
Q: Can I transmit video with my USB web cam?
You will need a web cam if you wish to send streaming video of your immediate surroundings. Press the 'send video' button to start your camera, then select the appropriate driver and press the 'ok' button.
Q: Can I send presentations as video?
You can also use any installed video capture device such like a TV tuner card or software hooks like SoftCam or Camtasia. Software hooks allow you to draw a frame over any area of your desktop and send the image as if there were a camera focused on the selected area. Please check the vendor's documentation or web site for details.
Q: Do I need a web cam to see video?
No camera or device is needed to view video within the conference. Please note that not all conferences are video enabled. Please check with the conference administrator to see if the conference you are attending is video enabled.
Q: I am prompted to install something by my browser!
HearMe is a plug-in for your browser that allows you to attend multimedia enabled conferences over the internet. To do this, HearMe installs itself as a plug-in for your browser the first time you visit a HearMe enabled web site. Allow the ActiveX plug-in to install by clicking on the alert bar at the top of your browser window or selecting 'install' if an alert box appears.
Q: Will HearMe work on a dialup connection?
The amazing HearMe technology will work just fine on a dialup connection 33kbps or above. Video speed is automatically reduced to preserve voice quality on slower connections.
Q: Will HearMe work behind a router or within a network?
All 'off the shelf' routers for home or small business will work just fine with no configuration needed. Highly secure corporate networks MAY block ports that are vital to the function of HearMe. If this is the case, try HearMe from an alternate connection to verify if this is the problem. Contact your network administrator to correct the problem.
Q: Can I connect to Hearme if I have a firewall running?
If you have a personal or corporate firewall, please ensure you allow access
to the following outbound TCP connections:
1. 199.106.234.61
2. 199.106.234.62
As long as these five outgoing conditions for TCP are satisfied, you will be
able to connect to and use Hearme's voice and video features. These port ranges are all outbound and to specific TCP/IP, so this should
not be a significant security concern. If you aren't sure how to make the above configurations, please consult your
company's IT department or your firewall's instruction manual.
Q: Will HearMe work at 'hot spots' or hotels that have wireless internet?
Any available Wi-Fi connection will work just fine, provided that you have permission to access the service. Hotels and hot spots may require you to log in to use the service.
Q: How do I cancel my subscription or my free trial?
If you would like to cancel your subscription, visit your 'My Meetings' page and click the 'Cancel' option to the right of the meeting you wish to cancel. Your subscription will not be renewed the following month and you will not be billed again.
Q: Will HearMe work with Windows Vista?
To run HearMe on Windows Vista, Internet Explorer must be run as an Administrator. For help with how to run Internet Explorer as an Administrator, click here.
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